A WALMART employee has leaked a memo about the chain’s new customer call process – and it hasn’t gone down well.
Employees have raised privacy concerns on social media, as the company makes it harder for them to achieve a work-life balance.
A Walmart employee has leaked a memo about the chain’s new customer call process – and it hasn’t gone down well[/caption]
On Reddit, one Walmart employee revealed a leaked memo that will make it easier for customers to contact workers.
In turn, it will mean customers will be able to reach employees on their personal mobile devices.
Walmart is updating its policy so customers can reach employees on their mobiles.
If the employee does not answer the store phone, the call could be transferred to a personal mobile instead.
The memo confirms this began on August 5.
It read: “Traditionally, Walmart receives 200 million phone calls annually, but only 35% get answered.
“Most of these customer calls are about in-store items, which could potentially lead to sales in your area.
“To better serve both both our customers and associates, we are introducing mobile calling.
“This will enable associates to use their company or personal devices to make and receive calls from the store phone.”
POOR REACTION
On a Reddit thread, several employees voiced their anger and disgust at this policy.
In the caption of the thread, one person wrote: “Everyone in my store is pretty p***ed about it.
“I don’t like it personally. They should only be able to send store calls to the devices they give you or if you opt your personal device in for BYOD but not your personal device simply because you have the app installed so you can clock in.
Seems like a privacy issue. From what I’ve been told (I’m an ACC tech) it will go to us if we don’t answer the phone inside, then it’ll go to our coach, if he doesn’t answer it goes to the store lead / store manager and if it goes to them we get in trouble for it.”
The comments echoed this anger at the new policy.
One person slammed: “Bad enough that I end up having to use my PERSONAL phone to check item locations for Exceptions and vizpick, actual calls is an absolute NOT happening.
“About ready to demand that Walmart be the one to replace my personal phones battery soon.”
Another said: “So customers can easily b**ch and complain now?
“And harass, and sexually harass employees as well why do they insist on greeting warmly and ending the call warmly?
“Do they not understand 50% of the calls are gonna be stupid complaints or stupid questions or just straight up harassment.”
And a third chimed in: “I’ve got to hand it to Walmart. They come up with the stupidest ideas and call it winning.”
The US Sun has contacted Walmart for comment on the policy, but did not hear back right away.
On Reddit, one Walmart employee revealed a leaked memo that will make it easier for customers to contact workers[/caption]
