A KROGER customer has threatened the chain with $351 loss over a checkout issue as shoppers say the store is “trying hard to get worse”.
She called out the retail giant over the “poor customer service” online suggesting she would opt for rival store Food Lion next time.
A customer has fumed Kroger didn’t have the staff to scan her shopping[/caption]
The customer claims she “altered” her shopping schedule to coincide with when staff would be in store to ring up her groceries.
But when she arrived at the checkout she was told no one would be able to do it.
Fuming, she said her only option was to use the self-service checkout.
She wrote: “So I’ve altered my grocery shopping schedule to coincide with when there will be staff in the store to ring up my groceries. Today?
“I was advised they had no one who could do it so my only option was self-service checkout.
“I almost pushed it to the side and walked out but I didn’t really want to go to another store and do it all over again.
“Maybe it’s time to switch to Food Lion.”
Dozens of Kroger shoppers jumped into the comments to share their own grievances with one man lamenting: “could this place get any worse? You’re trying hard. Hire some cashiers.”
One commenter said: “Girl we just talked about this yesterday! I’m choosing Food Lion all the time now!”
While another added: “Same happened to me last weekend. I was alone with Camden and a cart full of groceries. Over $200 spent to do free labor for Kroger.”
Meanwhile a third said: “Omg just no.”
This comes as it has been revealed Kroger consumers are able to pocket what’s called a “bounty” if they wrongfully paid more than what they owed, or up to $550 if the retailer refuses to reimburse them.
Kroger has been repeatedly accused of overcharging shoppers, who have frequently noticed that items tagged as being on sale ring up as the regular price.
Consumers, however, are able to fight back.
The “Pricing and Advertising of Consumer Items Act,” also known as the “item pricing act,” was created to protect shoppers in Michigan from being overcharged.
Signed into law in 1976 and implemented in 1978, the law required the price of most items for sale be clearly marked near or where the product is displayed.
The rule has been tweaked over the years, with one of the most notable changes being that products are no longer required to have individual price tags.
This new stipulation took effect in September 2011 thanks to the “Shopping Reform and Modernization Act,” or “scanner law,” which replaced the former law.
Retailers still have to display an item’s price near where the item is located, but they are no longer required to individually mark the price on the item itself.
Signs, electronic shelf labels, or price stickers can be used to indicate the price of an item, per the scanner law.
