Sam’s Club customer reveals major change to food court items – and shoppers say they are ‘canceling’ their membership

A SAM’S Club customer has dished out the details on a major change to the warehouse club’s food court, impacting how shoppers order items.

Members have even vowed to cancel their membership and shop elsewhere as the retail giant reworks its food court operations, calling out a slew of other complaints.

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Sam’s Club is one of the largest membership-based warehouse clubs in the US[/caption]

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Sam’s Club is rolling out a major change to its food court, and shoppers are not happy[/caption]

Aside from bulk buys, exclusive deals, and specialty items, one of the major draws of having a Sam’s Club membership is being able to fill up on a budget at the chain’s food court.

The chain continues to offer its food court menu at notably low prices with most items available for under $3, including the standout all-beef hot dog combo for just $1.38.

While Sam’s Club shoppers have spoken endless praise of the retailer’s food court, generally considered a loss leader, a recent switch-up at the chain’s cafeteria has members up in arms.

Sam’s Club customer AJ Williams vented his frustrations in a Facebook post last week, writing “Sam’s Club must be going through it right now.”

He complained that his local Sam’s Club no longer had a cash register at the food court, with a worker informing him that it had been uninstalled.

“Everything has to be ordered through the app now,” wrote Williams. “Frankly, this food isn’t worth it.”

He shared a picture of a printed sign posted where the register would normally be, which read: “All café purchases must be made through the Sam’s app! Thank you!”

The Sam’s Club member also complained that shoppers were now expected to clean their own tables at the food court once they were done eating.

He noted that there were wipes on every other table and shared a photo of a pack of Member’s Mark disinfecting wipes on his own.

Aside from the food court change, Williams laid out a number of other complaints about Sam’s Club.

“To add insult to injury, this exit arch is pretty worthless today and I watch just about everyone stop for receipt checks as I wait for my tires to be rotated,” he wrote.

“It also took an hour and fifteen minutes to rotate my tires. Sad!”

Williams’ backlash prompted other Facebook users to air their grievances about Sam’s Club’s operations, with one shopper complaining that the app-requirement for the food court was ridiculous.

“I do not pay good money to use an app to check out my own stuff. I pay over $200 for my Sam’s Club membership. I will be canceling it,” said the customer.

“It would be one thing if I didn’t pay a good membership fee, but when you pay a membership fee it should include certain things and being checked out is one of them.”

FOODIE FURY

While some Sam’s Club locations are transitioning to app-based ordering and payment for the food court, others still offer traditional payment methods at the register. 

Many shoppers have expressed their frustrations over the change, calling it “annoying and inconvenient.”

“A lot of people aren’t going to like this. My going to the Sam’s Café is over. I pay with cash only when I would eat there,” fumed another.

A third shopper complained that ordering on the app presented problems when the food court was out of something.

“You go to the counter to show them your phone of what you ordered but the app doesn’t know when they are out of something,” said the customer.

“Ordered a peach sunday, they were out of peaches. It’s not a big deal… just something they will have to work out.”

The U.S. Sun reached out to Sam’s Club for comment.

Check out these other store changes in the works.

Workers over at rival Costco are fuming that the newest store policy change is “disrupting our lives” as they beg shoppers to have a “dose of patience.”

Meanwhile, Walmart and Target are among the stores to be forced to limit the use of self-checkout machines under a new bill.