Passengers flying in Thailand will soon receive higher flight compensation for long delays and cancellations, under new regulations issued by the Civil Aviation Committee.
Regulation No. 101, which outlines measures to protect passenger rights on both domestic and international scheduled flights, will take effect on November 20, 2025.
For domestic flights, passengers affected by delays of more than five hours will now be entitled to 1,200 baht, up from the previous 600 baht. In the case of flight cancellations, compensation will rise from 1,200 baht to 1,500 baht.
Airlines may provide compensation in various forms, such as travel credits, vouchers, frequent-flyer miles, or other alternatives.
However, the new regulation excludes compensation in cases where delays or cancellations are caused by unforeseen and unavoidable events beyond the airline’s control, even if reasonable preventive measures were taken.
The updated rules also cover tarmac delays, where passengers are stuck on board without taking off. Airlines must treat such incidents as regular delays and ensure adequate airflow, temperature control, and access to toilets.
If medical assistance is needed, airlines are required to support affected passengers promptly.
In situations where a delay exceeds three hours without a confirmed take-off time, passengers must be allowed to disembark, unless doing so would pose safety, security, or air traffic risks, reported The Nation.
In related news, the Civil Aviation Authority of Thailand (CAAT) has implemented new regulations restricting the amount of liquids, gels, and sprays that passengers can bring onto aircraft or into restricted areas of airports.
Effective April 22, each item must not exceed 100 millilitres per container to comply with updated aviation security protocols.
The regulation, announced in the Royal Gazette, requires all such items to undergo strict screening. CAAT stated that the move is part of broader efforts to strengthen safety procedures in line with international standards. Items exceeding the limit are subject to confiscation at security checkpoints.
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