A WALMART shopper has vowed to boycott the store after its customer service’s “laughable” solution to a “ridiculous” issue.
The unhappy buyer had preordered the brand new Nintendo Switch 2 – but had the order cancelled by the retailer.
A Walmart shopper has vowed to boycott the store[/caption]
The shopper wrote on X: “You cancelled my preorder. I have one bank card and one address and needed confirmation after already charging me a temporary hold.
“After calling customer service they laughably offered me a $15 coupon for inconvenience. Absolutely ridiculous, never shopping here again.”
It’s unclear whether this issue was resolved.
Walmart has been approached for comment.
It comes as another shopper recently claimed they were ignored by staff after calling nine times about an issue with an order.
They wrote on X: “@Walmart I’ve called your customer service number over issues with an order no less than nine times in four weeks.
“Each time I’m given a solution that never materializes.
“Today I’ve called twice and been hung up on even by the so called manager.
“Mind you I’ve been calm and respectful so WTF is going on!”
The retail giant apologized to the unhappy customer and offered support.
The retailer’s account wrote: “Oh no, that’s not what we like to see!
“Can you please send us a DM with additional details, so we can look into this?”
It is unclear whether the issue has been resolved.
Meanwhile, Walmart’s lack of staff members on shift has caused widespread frustration, with many customers voicing their complaints on social media.
One disgruntled social media user recently wrote: “@Walmart want to make sure I’ve got this.
“You closed the whole section of Scan & Go after 7:30, then close 1/2 of the registers in the other one you have open.
“All while having no express lane and 1 real cashier.
“I’m waiting in line with 3 items. I need to rethink where I shop.”
Walmart responded with: “Let’s hear more about your experience.
“Would you mind sending a DM, so we can take a closer look at these issues?”
It is unclear what came of this exchange.
Walmart’s Return Policy
Walmart has restrictions on when items can be returned for a refund.
2 days:
- Major/Large appliances
14 days:
- Electronics:
- Computers
- Computer and video game hardware
- Printers (excluding 3D printers)
- Camcorders
- Digital cameras
- GPS units
- Digital music players
- Tablets
- E-readers
- Portable video players
- Drones
- Pre-paid and post-paid cell phones
- Luxury items:
- New and preowned apparel above $300
- Fine art
- Loose gems and gemstones
- Jewelry and watches above $300
- Collectibles (E.g., coins, stamps)
- Memorabilia
30 days:
- AppleCare+ and Walmart Protection Plans
- Cooling & Heating Appliances
- Consumer Electronics
- Electric Bicycles/Scooters
- Hoverboards
- PCs and PC Components
- Verizon Postpaid Wireless Phones
- Vacuums
60 days:
- Contact Lenses
- Hearing Aids
- Prescription Glasses
- Prescription Contacts
90 days:
- Most items not listed among the exceptions including home and garden equipment and photo products
Non-returnable:
- Firearms/Ammo
- Medication/Medical Devices
- Adult Toys
- Gold Bars
- Pepper spray
- Gas-Powered Vehicles like Dirt Bikes
- Tires
- Trading Card (including unopened)
- Any Digital/Video Game Cards
