Walmart’s return policy sparks fury from shopper who says chain is refusing to issue a refund

A WALMART shopper was left up in arms regarding the retailer’s return policy, arguing that the company refused to issue them the $350 refund they were owed.

The customer was merely offered store credit, sparking backlash against the chain from other shoppers.

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A Walmart customer was left frustrated after he was denied a refund[/caption]

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The customer took up his complaint with both Walmart and a local news outlet[/caption]

Customer Robert Martin from Utah ran into trouble with Walmart after purchasing a small trolling motor for his boat and attempting to return it.

Before the shopper even opened the product, he knew he was going to return it.

“Got it – I didn’t like it,” Martin told local NBC affiliate KSL-TV.

The shopper used Walmart’s website to begin his return, proceeding to drop off the motor at his local store as he was instructed.

Martin then waited for the refund, eventually contacting Walmart when it never hit his bank account.

He found out that the retailer had in fact given him his money back, but not where he expected it.

“They didn’t issue me a refund on the credit card,” said the shopper. “They gave me a credit in the Walmart wallet.”

Martin, however, did not want store credit, claiming that he asked Walmart to refund his credit card, but the retailer refused.

“He said, ‘Well, we probably can’t do anything since the credit’s been issued,’” Martin said a Walmart representative told him. “And then we were cut off.”

TAKING ACTION

Frustrated, Martin contacted the KSL Investigators to look into his situation.

“Someone made a mistake, and I can’t get through to anyone to get it corrected,” he said. “Walmart’s a big company. I think they’re just stonewalling me.”

According to a Walmart spokesperson, Martin received store credit rather than a refund because, upon submitting his return, the customer selected the “store credit” option.

Additionally, Walmart had been working to refund his card at one point, the spokesperson told KSL-TV, although that did not end up happening.

Later on, Walmart told KSL: “Mr. Martin has been provided a refund for the purchase. He selected a refund to his Walmart account.”

The shopper insisted that he never chose the store credit option.

“I want a refund on my credit card. I don’t want to be tied to Walmart to spend that $350,” he said.

BLAME GAME

A handful of Walmart shoppers on Facebook complained that they had a similar experience, unable to receive a refund for their unwanted items.

One shopper shared that they had an issue getting a few hundreds of dollars returned to their bank account, while another vented that they ran into problems just about every time they needed to return something.

Another user even called on others to boycott Walmart due to the company’s refusal to refund shoppers.

Some Facebook users, however, sided with Walmart, arguing that it was the customer’s fault for not paying more attention when he was initiating the return process online.

“Summary: Guy bought something online, didn’t like what he got. Decided to do online return. Didn’t read through everything when doing said return. Went to drop off item in store as instructed.

“Was surprised when credit wasn’t issued to credit card. Now is mad because he didn’t pay attention when he did online return and selected in store credit. Doesn’t get his way.

“Calls news station because he knows he is at fault but wants to try and bully a huge corporation into doing what he wants. News outlet published story due to slow news. Sound about right?”

Walmart’s returns process isn’t the only store operation that has brought the company under fire.

For example, Walmart shoppers are calling out an “unsettling” store policy that’s being rolled out at more stores but only at certain checkouts.

Plus, Walmart and other retailers have quietly changed their coupon policies without alerting customers.